Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Klozr LLC ("Klozr," "we," "us," or "our"), a New York limited liability company, governing your access to and use of the Klozr platform, including our website at www.klozr.co, applications, APIs, and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, do not use the Service.

2. Eligibility

You must be at least 18 years old to use the Service. The Service is designed for business and professional use only and is not intended for personal consumer use. By using the Service, you represent that you meet these requirements and that all registration information you provide is accurate, current, and complete.

3. Account Registration

To use the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@klozr.co of any unauthorized use of your account.

For team and enterprise plans, an account administrator is responsible for managing users, permissions, and billing within their organization. We may suspend or terminate accounts that violate these Terms.

4. Description of Service

Klozr is an AI-powered sales training platform that enables users to practice sales conversations through simulated roleplay with AI personas. The Service includes:

• Voice and text-based roleplay conversations with AI-generated buyer personas
• AI-powered scoring, coaching feedback, and performance analytics
• Persona and scenario creation tools
• Structured learning paths and gamification features
• Team management, analytics, and collaboration tools (on applicable plans)

Important: The Service is a training and practice tool. AI personas are simulated characters and do not represent real people, companies, or buying situations. AI-generated coaching and scores are for training purposes only and should not be relied upon as professional sales advice, business strategy, or guarantees of sales performance.

5. Subscription Plans and Billing

5.1 Plans

We offer individual and business subscription plans with hours-based usage. Individual plans range from $29/month to $79/month. Business plans range from $49/seat/month to $199/seat/month and include pooled hours shared across all seats in an organization. Plan details, including features and included practice hours, are described on our Pricing page. We reserve the right to modify plan features and pricing with 30 days' notice to existing subscribers.

5.2 Free Trial

We offer a 14-day free trial with up to 1 hour of voice-enabled practice time. No credit card is required for the trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Service. Unused trial hours do not carry over.

5.3 Billing and Payment

Paid subscriptions are billed monthly in advance. Payments are processed through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel. All fees are stated and charged in US dollars and are non-refundable except as required by applicable law. If you are a consumer in the European Union, you may have a statutory right of withdrawal within 14 days of your initial subscription purchase. By beginning to use the Service during this period, you acknowledge and agree that you may lose this withdrawal right to the extent services have been provided.

5.4 Hours-Based Usage and Grace Period

Each plan includes a monthly allotment of practice hours. Business plans pool hours across all seats in the organization. When your allotted hours are consumed, you may purchase additional Hour Packs (available in 3-hour, 8-hour, and 20-hour increments) to continue using the Service.

We will never terminate an active session mid-conversation. When you reach your hour limit during an active session, a 15-minute grace period allows you to wrap up naturally. New sessions cannot be started once your limit is reached until additional hours are purchased or your monthly allotment renews at the start of your next billing cycle.

5.5 Cancellation

You may cancel your subscription at any time through your account settings or the Stripe billing portal. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of the period you have already paid for. We do not provide prorated refunds for partial billing periods. Unused Hour Pack balances expire 12 months after purchase.

6. Acceptable Use Policy

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Input real customer data, real prospect information, or actual deal details into practice sessions. The Service is designed for simulated training scenarios only.
• Use the Service to generate, store, or transmit content that is harassing, defamatory, obscene, fraudulent, or harmful
• Attempt to manipulate, abuse, or exploit the AI system, including prompt injection attacks, jailbreaking, or attempts to extract system prompts or internal configurations
• Impersonate any person or entity, or falsely claim an affiliation with any person or entity
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or architecture of any part of the Service
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure
• Share your account credentials with unauthorized users or allow others to access the Service through your account beyond your licensed seats
• Use the Service to train competing AI models, build a competing product, or for any benchmarking or competitive analysis purposes
• Scrape, crawl, or use automated means to access the Service except through our published APIs
• Exceed your plan's usage limits through technical circumvention
• Record, redistribute, or publicly share AI-generated voice output without Klozr's prior written consent

We reserve the right to suspend or terminate accounts that violate this Acceptable Use Policy, with or without prior notice depending on the severity of the violation.

7. Intellectual Property

7.1 Klozr's Intellectual Property

The Service, including its software, design, text, graphics, logos, AI models, prompt architectures, scoring algorithms, conversation state machine, and all related intellectual property, is owned by Klozr LLC and protected by copyright, trademark, and other intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription period in accordance with these Terms. No other rights are granted.

7.2 Your Content

You retain ownership of content you create and upload to the Service, including custom personas, custom scenarios, business profile information, and session transcripts ("Your Content"). You grant Klozr a limited, non-exclusive license to use Your Content solely for the purpose of providing the Service to you. We do not use Your Content to train AI models, build derivative products, or share it with other customers. This license terminates when you delete Your Content or close your account.

7.3 AI-Generated Content

Content generated by the AI during roleplay sessions, including persona responses, coaching feedback, scores, and per-turn annotations ("AI-Generated Content"), is provided for your internal training purposes. You may use AI-Generated Content within your organization. Klozr does not claim ownership of AI-Generated Content produced during your sessions, but reserves all rights in the underlying models, algorithms, and systems that produce it.

7.4 Feedback

If you provide suggestions, feature requests, or other feedback about the Service, you grant Klozr a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

8. Voice Recording Consent and Usage

The Service includes voice-based roleplay features. By using voice mode, you consent to the real-time processing of your voice data for the following purposes:

• Converting your speech to text via Deepgram's speech-to-text API to enable AI conversation
• Generating AI voice responses via Deepgram's text-to-speech API
• Creating session transcripts for review, scoring, and coaching

Voice audio is processed in real-time by Deepgram and is not stored as audio files on our servers or by Deepgram beyond the time necessary to complete the transcription. The resulting text transcripts are stored as part of your session data and are subject to our data retention policies described in Section 11 and our Privacy Policy.

If you do not wish to have your voice processed, you may use the text-only mode for all roleplay sessions.

9. AI-Generated Content Disclaimers

The AI personas, coaching feedback, scores, and all other AI-generated outputs are produced by artificial intelligence models and may contain inaccuracies, biases, or errors. You acknowledge and agree that:

• AI-generated content does not constitute professional advice of any kind, including sales, legal, financial, or employment advice
• AI personas are entirely fictional and do not represent real individuals, organizations, or buying situations
• Scores and coaching feedback are approximate assessments intended for training purposes and should not be the sole basis for employment, compensation, promotion, or disciplinary decisions
• Klozr does not guarantee specific sales outcomes, revenue improvements, or business results from use of the Service
• AI responses may occasionally produce unexpected, inappropriate, or inaccurate content despite our safety measures
• You are solely responsible for how you apply insights gained from training sessions to real-world sales interactions

10. Confidentiality

We recognize that information you provide to the Service -- including business profile data, competitor information, sales methodology, deal sizes, buyer personas, and proprietary sales strategies -- constitutes your confidential business information ("Confidential Information").

We will: (a) use your Confidential Information solely to provide the Service to you; (b) not disclose your Confidential Information to third parties except to our service providers who need access to perform their functions (as described in our Privacy Policy) and who are bound by confidentiality obligations; and (c) protect your Confidential Information using at least the same degree of care we use to protect our own confidential information, and in no event less than reasonable care.

All customer data is isolated per organization using PostgreSQL Row Level Security. No customer can access another customer's data, personas, scenarios, transcripts, or business profile information.

Confidential Information does not include information that: (i) becomes publicly available through no fault of ours; (ii) was known to us prior to your disclosure; (iii) is independently developed by us without use of your information; or (iv) is required to be disclosed by law or legal process, provided we give you reasonable notice where permitted.

11. Data Retention, Export, and Deletion

We retain your account data and session history for as long as your account is active. Session transcripts, scores, and coaching data are retained to provide continuity in your training progress, analytics, and learning paths.

11.1 Data Export

You may request an export of your data at any time by contacting support@klozr.co. We will provide your data in a structured, commonly used, machine-readable format (JSON or CSV) within 30 days of your request. Exportable data includes: account information, session transcripts, scores, coaching feedback, custom personas, custom scenarios, and business profile data.

11.2 Deletion

Upon account deletion or at your written request, we will delete your personal data within 30 days, subject to any legal obligations that require us to retain certain records (e.g., billing records retained for 7 years for tax compliance). See our Privacy Policy for detailed retention periods by data category.

For team and enterprise plans, the organization administrator controls data retention for the organization. Individual team members may request deletion of their personal data by contacting their administrator or by emailing legal@klozr.co.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KLOZR LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY.

IN NO EVENT SHALL KLOZR'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO KLOZR IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KLOZR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. KLOZR DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY AI-GENERATED CONTENT, SCORES, OR COACHING FEEDBACK.

14. Indemnification

You agree to indemnify, defend, and hold harmless Klozr LLC and its members, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) Your Content or any content you submit through the Service; or (e) your use of AI-Generated Content in a manner that causes harm to third parties.

15. Termination

We may suspend your access immediately and without notice if we reasonably believe you have violated these Terms, engaged in fraudulent or illegal activity, or pose a risk to other users or our infrastructure. For paid accounts terminated by Klozr without cause, we will provide at least 30 days' written notice to the email address associated with your account and a pro-rated refund for the unused portion of your current billing period.

Upon termination: (a) your right to use the Service ceases at the end of the notice period (or immediately for cause-based termination); (b) you will have 30 days from the termination effective date to export your data (see Section 11); (c) we may delete your data after this 30-day export window, unless required by law to retain it; and (d) provisions that by their nature should survive termination shall survive, including Sections 7, 8, 10, 12, 13, 14, 16, and 17.

You may terminate your account at any time by contacting us at support@klozr.co or through your account settings.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.

17. Dispute Resolution

17.1 Informal Resolution

Before filing any formal dispute, you agree to contact us at legal@klozr.co and attempt to resolve the dispute informally within 30 days.

17.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall take place in New York, New York, or at a mutually agreed-upon location. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

For claims under $10,000, Klozr will pay all AAA filing, administration, and arbitrator fees. For claims over $10,000, costs and fees shall be allocated in accordance with AAA rules. Each party shall bear its own attorneys' fees unless the arbitrator determines that a claim was frivolous, in which case the arbitrator may award reasonable attorneys' fees to the prevailing party.

17.3 Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

17.4 Class Action Waiver

YOU AND KLOZR AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. For material changes, we will also notify you via email or through the Service at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription before the changes take effect.

19. General Provisions

• Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Klozr regarding the Service and supersede all prior agreements and understandings.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver. Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.
• Force Majeure. Klozr shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including natural disasters, acts of government, pandemic, war, terrorism, or disruptions to third-party services (including AI providers, cloud hosting, or payment processors).
• Notices. We may provide notices to you via email to the address associated with your account or through the Service. Notices to Klozr must be sent to legal@klozr.co.

20. Contact Information

If you have questions about these Terms, please contact us: